To be eligible for a return, first please request a return by sending us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and any importation fees incurred will be deducted from your refund.
If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for anything that gets lost in transit.
IMPORT TAXES AND DUTY
Customers with shipping addresses outside of Switzerland are responsible for all duties, import taxes ETC. These are not included in the cost of shipping.
Customs, Duties and taxes vary widely from country to country
Shipping policy to include method(s) & timeframe(s)
Domestic SWISS POST, International SWISS POST. Please allow up 2 business days for processing
PLEASE NOTE: DUE TO THE CORONA VIRUS, THERE ARE SHIPPING DELAYS EXPECTED. DURING THIS TIME YOUR ORDER MAY TAKE A LITTLE LONGER TO ARRIVE. WE‘RE SORRY FOR THE INCONVENIENCE AND THANK YOU FOR YOUR PATIENCE!